Track Your Order

Use this page to check the real-time status of your Lume & Timber order. Enter the same details you used at checkout to view shipping progress, carrier information, and estimated delivery.

Order Lookup

To track your order, please have the following ready:

  • Your order number (found in your confirmation email)
  • The email address or phone number used at checkout

Enter your order details in the tracking form below to view your latest status.

What You’ll See

Once your information is submitted, you’ll be able to view:

  • Current order status (processing, shipped, out for delivery, delivered)
  • Carrier and tracking number
  • Estimated delivery date
  • Recent tracking scans and location updates

Didn’t Receive a Confirmation or Tracking Email?

If you haven’t received your order confirmation or tracking email within a reasonable time after purchase, please:

  • Check your spam, junk, or promotions folder
  • Verify that you entered the correct email at checkout
  • Contact our support team with your name, order date, and any available details

Freight & White-Glove Deliveries

Some Sanctuary systems ship via freight or white-glove delivery services. In these cases, tracking updates may appear differently, and the carrier may contact you directly to schedule a delivery window. Please ensure your contact information is accurate and accessible.

Need Help?

If you’re unable to locate your order or the tracking information appears incorrect, reach out to our support team. Include your full name, order number, and any screenshots you have so we can assist you quickly.