Your Sanctuary Series system is built for long-term performance, comfort, and reliability. This warranty outlines what is covered, how long coverage lasts, and how to request service or support.
Warranty Coverage
Lume & Timber provides a limited warranty that covers defects in materials and workmanship under normal residential use. Coverage includes:
- Structural components – frame, panels, and core construction
- Electrical components – wiring, controls, lighting, and integrated systems
- Hardware & fittings – hinges, handles, and mechanical parts
This warranty applies only to the original purchaser and is non-transferable.
Warranty Duration
Coverage begins on the date of delivery. Standard warranty terms include:
- Structural components: 2-year limited warranty
- Electrical components: 1-year limited warranty
- Accessories: 1-year limited warranty
Specific products or upgraded configurations may include extended coverage. Refer to your product documentation or contact support for details.
What Is Not Covered
The warranty does not cover damage caused by:
- Improper installation or assembly
- Misuse, abuse, or neglect
- Unauthorized modifications or repairs
- Water damage, moisture exposure, or environmental conditions outside recommended guidelines
- Normal wear and tear
Consumable items, cosmetic imperfections, and