Frequently Asked Questions

Welcome to the Lume & Timber FAQ. Here you’ll find clear answers to the most common questions about orders, shipping, delivery, warranties, and caring for your Sanctuary Series system.

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, Shop Pay Installments, and other secure payment methods shown at checkout.

Can I change or cancel my order?

If your order has not yet entered processing or shipment, we may be able to modify or cancel it. Contact us as soon as possible with your order number and requested change.

Do you offer financing or installments?

Yes. Eligible customers may see installment or pay-over-time options such as Shop Pay Installments at checkout. Availability and terms are determined by the provider.

Shipping & Delivery

Where do you ship?

We currently ship within the United States. For special delivery requests or questions about your location, please contact our support team.

How long does shipping take?

Lead times vary by product and configuration. Estimated processing and transit times are shown at checkout and in your order confirmation email.

Will my Sanctuary system require special delivery?

Our Sanctuary systems are large, premium units. In some cases, freight or white-glove delivery may be required. Details will be provided during checkout or by our support team.